Most buffering problems come from the home network, not the service. Here is what you actually need.
Speed per screen
| Quality | Per screen |
|---|---|
| SD | 5 Mbps |
| HD / FHD | 10 Mbps |
| 4K | 25 Mbps |
Add the screens that watch at the same time. Two HD screens and one 4K screen need about 45 Mbps.
Fix buffering in five steps
- Use an Ethernet cable, or 5 GHz Wi-Fi close to the router.
- Restart the router and the device.
- Clear the player app cache.
- Set the player decoder to hardware.
- Pause big downloads while watching.
Still stuck? Contact support and we check your line with you.